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Be Our Guest: Perfecting the Art of Customer Service - Theodore Kinni (EN)
od 375 Kč
- Angličtina
- Počet stran 224
- Rok vydání 2011
- Brožovaná
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, …